FAQ

Shipping

When will my products arrive?

We know you’re used to Prime delivery but you’re going to have to exercise your fruits of the Spirit here: PATIENCE.  Your products are being made especially you and will arrive 7-12 days from the date that you ordered it!  Please keep in mind that some of your items may arrive separately.

Can I track my order?

Don’t worry, we love waiting by the door for our packages too!  When your order has been produced and shipped, tracking information will be updated in your account and sent via email so you can track your products every move.

What do I do if I entered the wrong address?

Oh no!  We hate when this happens.  Unfortunately, incorrect product information cannot be changed once the order has been submitted.  If you catch the mistake within 24 hours, email us immediately with the correct information.

Can I cancel my order?

We can usually cancel an order within 24 hours of it being placed. Please contact our team as soon as possible and we will request the order be cancelled.  Though once the order is in production, it can no longer be canceled.  

What if there is a defect in a product that I ordered?

Unfortunately, we live in a fallen world that is plagued with human error!  If your order arrives in less than perfect condition, please email us clear photographs and we will work with the printing company to replace your item immediately.  We will take it from there and get you a replacement, free of charge!

Sizing

How do I know what size to order?

Our team at SOURCE loves the over-sized, streetwear look and have designed our products to fit more loosely rather than to be super fitted.  We’ve tried on all of the products personally and have given our fit suggestions in the product descriptions.

For an oversized look, we suggest sizing up.  PLEASE see the sizing descriptions for each product as they do vary, and we want you to get the fit you want the first time!  We know you don’t like online exchanges and returns and neither do we!

Collaborating

Collaborating

We are blessed to have so many beautiful, supportive internet friends who ask to collaborate with SOURCE! If you are an influencer who feels called to help us spread The Good News, please send us an email (not a DM) with your Instagram handle and website so we can check out your content and get to know you better.  If we think we will be a good fit for each other, we will email you back with more information.  We look forward to hearing from you!

One of the easiest ways to partner with SOURCE is to spread our mission of sharing the Gospel.  Tag us in your SOURCE products or tag a friend in one of our posts!

Returns

What is your exchange/return policy?

Because our products are made especially for you, we do not typically accept returns or exchanges.  Of course, we know that there are always special situations, so if you feel you have a special situation, please reach out to us through our contact page.  Please do not try to return products directly to the address from which they came.   

And always make sure to check our sizing guides and/or email our team with any questions before placing an order to ensure you get the best product for YOU!

Giving

Giving

Here at SOURCE, we are determined to see lives changed by the power and truth of the living Word of God.  Our giving ministry, re[SOURCE], donates one bible per order with the help of Gideon’s International.  Gideon’s International is one of the oldest and most trusted ministries when it comes to spreading the Word of God.  You’ve probably been blessed with one of their Bibles in your hospital or hotel room!  To learn more about Gideon’s International and donate directly to their cause, click here.