Shipping Information

When will my products arrive?

All apparel and bag orders take 2-7 business days to process and necklaces take 7-10 business days. All US orders are shipped via USPS First-Class Mail and take 1-3 business days. 

Please note we use several different vendors and so products may arrive separately

Oh no! I entered the wrong shipping address!

We get it, mistakes happen! If you realize after you've hit "submit" that you entered an incorrect shipping address, please email us immediately with the correct address. Our apparel and bags are produced by a manufacturer and we need to let them know as soon as possible that there is an address change before they push your product through.

If you don't notice the mistake until the order has shipped, again, please email us immediately. We will then cross our fingers that the product is sent back to us. Once it is, we will resend it to you, with the correct address you provided.

In these cases where the shipping address was entered incorrectly by the customer, we are unable to offer refunds, replacement product, or store credit. So please, triple checkyour address before submitting your order!

Orders and Returns

How do I place an Order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Do I need an account to place an order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

How Can I Cancel Or Change My Order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

How Do I Track My Order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Sizing/Fit

General Information

We use a variety of brands for our shirts and all are sized slightly differently. It's important to carefully read the size chart for the product you are purchasing before making your decision, as all sales are final! Please also note some charts are by the size of the actual shirt and others are done by measurements of the wearer – the description of the chart will note which it is! Thank you!

What are the Relaxed Scoop shirts like?

Our Women's Relaxed Scoop is super-soft 100% cotton, has a relaxed, loose fit and a deep scoop neck. It's easy enough to wear every day with leggings but stylish enough to dress up for going out. 

What are the Crewneck Tees like?

Our Crewneck Tee is a tri-blend of polyester, ring-spun cotton, and rayon. It feels super-soft, like you've had it for years. It's unisex sizes so it's a little longer and roomier than our Relaxed Scoop.

What are the Terry Raw Edge Raglan sweatshirts like?

Our Terry Raw Edge Raglan is a blend of 50% ring-spun cotton and 50% polyester French terry lightweight jersey. It's loose around the shoulders, you can wear it off one shoulder or both for a wide boatneck, and loose through the body and arms.

Collaboration

I'm a blogger and would love to share about your business on my blog. Can you send me a shirt?

Wow! We are so thankful that you are interested in our business! We have been very blessed by people sharing about us on their websites and blogs. Because of the large number of people who ask, we're not able to give away shirts to everyone. However, we would still be sothankful if you shared about us on your site and would love to share your #SourceStyle with our followers as well! 

I would love to help/collaborate/be a part of SOURCE. How can I get involved?

First of all, thank you so much for loving our company and wanting to be a part of what we're doing! If you're interested in any of the above things, please email us at hello@shopsource.org and we will get back to you as soon as we can!

Exchanges and Returns

What is your exchange/return policy?

If your product is damaged in any way upon arrival, please let us know right away so we can replace your product. We are unable to accept returns or exchanges of any other kind. Please read our sizing charts before placing your order.  If you have any questions or concerns regarding the SOURCE product you received, please email us at hello@shopsource.org.

Payment Information

What Payment Methods Are Accepted

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Is Buying On-Line Safe?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

What Payment Methods Are Accepted

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

What Payment Methods Are Accepted

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Other Information

The product that I want is sold out. When will you get more?

We love your enthusiasm about our products, but unfortunately due to the high volume of emails we receive regarding this (especially about our necklaces!) we are not able to get back to everyone. Please know that when the item is restocked you will see it on the website and we will share about it on our Instagram (@shopsource). 

You used to have a design/product/style of shirt that I don't see anymore. Is there anyway I can get that design/product/style?

As a new business, we are often testing new products and changing up designs and styles we offer. Sometimes things work and sometimes they don't. 

Please know we unfortunately are not able to accommodate special requests for "retired" designs/products/styles. However, we do absolutely love feedback and you are more than welcome to contact us and let us know what you would like to see come back to our shop and we'll take it into consideration for the future!