Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Kaseya is looking for a Senior Atlassian Administrator to support our rapid growth.
This person will report to and work strategically with R&D leadership. They will help Kaseya to maintain and improve our growing Atlassian environment and take ownership of all Atlassian related projects.
The ideal candidate is a technical person who can balance day-to-day operations and larger project work and has extensive experience in Atlassian’s product portfolio.
Responsibilities:
· Daily management of Atlassian application stack - Jira, Confluence, Bitbucket, Jira Advanced Roadmaps, Jira Service Management, etc..
· Leading all aspects of the Atlassian toolchain, including workflows, automation, custom fields, schemes, permissions, add-ons, and integrations.
· Coordinating Atlassian Access for Jira, Confluence, and BitBucket (OnPrem and Cloud).
· Ensuring system availability of Atlassian tools based on defined SLAs.
· Developing metrics dashboards and reports to provide development teams and senior leadership with meaningful operational/performance metrics and status reports.
· Collaborating with partners requesting Jira project changes to provide practical solutions which meet their requirements.
· Leading and enforcing Atlassian’s best practices and maintaining consistency across all our instances.
· Using JIRA REST APIs for integration with other tools like Microsoft Teams, Tempo Timesheets, and Integration/Automation frameworks.
· Manage user permissions according to the needs of spaces and teams
· POC for billing and support - Improving return on investment by handling licensing and Atlassian spend.
· Serve as internal SME for the PMO on the JIRA tool.
· Develop, maintain and conduct end-user training as necessary.
Requirements:
· 5+ years of Atlassian Administration experience, supporting large enterprise environments
· Applicable Atlassian certification(s) is a plus (E.g. ACP-120,ACP-620)
· Have led implementation, and owned all aspects of an Atlassian environment
· Proven track record with Atlassian installations (Cloud, OnP), migrations, and upgrades
· Proficient with JQL, building dashboards and reports.
· Extensive knowledge of ScriptRunner or similar Jira Add-Ons is a plus
· Knowledge of other code repositories is a plus.
· Familiar with Information Security concepts such as the Principle of Least Privilege.
· Advocate for process efficiency and consistency
· Can provide creative solutions for process problems that align with Jira standard methodologies
· Have worked in other high growth environments
· Understand current core business processes and existing technical solutions
· Able to lead focused Jira and process discussions with a variety of organization members
· Able to write user-facing documentation and lead training
· Conceptual and practical understanding of Agile frameworks to include SCRUM and Kanban
· Comfortable with working independently and being a self-starter
· Strong analytical and problem-solving skills
· Strong verbal and written communication skills
· Preference for those who have worked with global teams in the past
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.