Bengaluru, Karnataka, India

Tech Lead - IMS

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Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth. 

Tech Lead - IMS

Job Description -

Requirements
Minimum work experience of 8 years, of which At least 5+ Years Relevant experience in REMOTE Server/Client Support/Administration Experience. 

Demonstrate logical and effective troubleshooting on -

  • User Authentication Issues
  • GPO Issues
  • Microsoft / Windows Patch failure Issues
  • AD/Replication Related Issues
  • Backup Failures, Restoration & Recovery
  • OS (Server, desktop & other Client) Level Issues
  • Serve as primary owner for carrying out timely & effective RCA's and Resolution - For all servers, other infra endpoints issues, and alerts that would get triggered by the Managed endpoints or internal servers.
  • Perform alerts verification and then proceed with systems troubleshooting and management and resolve the Tickets within defined SLA as per Process.
  • Primary owner for all technical documents (internal & external facing) like Checklist (Pre & Post), Knowledge Base - ensure document is Created, Updated, and Managed efficiently.
  • Proactively communicate effectively via email, chat, and phone with customers on their infrastructure management.
  • Take up tasks relating to RMM and other application configurations as part of onboarding/deployment tasks for new/existing customers.
  • Effectively initiate and facilitate setting up of Lab Environment as and when required for training and testing purposes.
  • Mentor/Coach/Train team members on Technical Analysis, Effective Troubleshooting, and New Tools/Technology.
  • Updates note clearly and effectively in necessary tools, ticketing systems, etc. on daily activity - tasks, activities, tickets assigned by SDM, Sr.TechLead, and ticketing system.
  • Servers as Primary owners for successful testing and implementation of automation processes, and workflows - through Agent procedures, Powershell, other automation tools, platforms
  • Ability to MULTITASK - quickly and efficiently solve Servers errors or alerts, perform patching or other tasks.
  • The candidate must have good verbal and written communication skills.
  • Open to work in rotational shifts.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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