Senior Manager, CRM Systems

Job Details

The Manager,  CRM Systems  will be a customer-facing enterprise-wide expert with broad technical skills, deep industry knowledge, and unparalleled business acumen. The role will support all departments who leverage our salesforce platform while managing the integrations leveraged between our enterprise systems.  As a subject matter expert, Datto will look to have the individual involved with business strategy, application architecture, data & information, integration security, distributed platforms, mobile, and analytics. Additionally, the individual will be responsible for the integrations team and ad hoc salesforce development.

Below are the requirements for this role:

• Assist Datto in business planning and strategy by focusing on business capabilities and maturity. Understand Datto’s needs, company's products/services and match them with best in class technology. Lead key CRM and Integration discussions around change programs from both business and technical perspectives.
• Determine which Salesforce and third-party technologies to leverage in customer's architecture landscape, based upon product knowledge, industry experience, industry standard EA frameworks, and Salesforce EA methodologies.
• Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns) and how it relates to CRM and integrations.
• Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation.
• Actively engage with account executives, solution engineers and the IT architecture team to develop opportunities for customer-facing enterprise architecture engagements. Continuously promote and communicate the value of Enterprise Architecture both within the solution engineering community, as well as within the broader sales and customer success organizations (success and support).
• Participate in all appropriate product/sales training, certifications, educational sessions and industry summits to acquire and maintain the knowledge necessary to be effective in the position.
• Manage Datto’s integration engine (Mulesoft) with a team of software engineers.
• Assist in development needs on the salesforce platform as needed.

Your Impact

• A trusted advisor to CIO/CTO/EA level contacts and their teams as they look to move their business to a cloud architecture.
• A true asset to Datto due to broad and deep knowledge of business and technical architecture across all relevant domains.

Minimum Qualifications

• S. Computer Science, Software Engineering, Management Information Systems or equivalent
• 6+ years' experience in either software, system or enterprise architecture disciplines
• Good understanding of and ability to discuss cloud architecture and principles of modern platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
• Good understanding of enterprise application integration technologies as well as common EA topics such as person-based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc.
• Good understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applications.
• Familiar with Industry or vertical solutions a plus
• Familiar with principles of network, application and information security
• Familiar with MuleSoft framework and how it interacts with Salesforce and third-party solutions.
• Articulate and balanced in demeanor with crisp written and verbal communication skills.

Preferred Qualifications

• 2-3 years in a pre-sale's role or customer-facing consultative role
• Experience with and deep understanding of key business drivers and technical architecture
• Working knowledge of Salesforce's platform capabilities, hosting infrastructure, security and integration capabilities
• Experience with and exposure to architectural frameworks such as TOGAF, Zachman, etc.
• Familiar with design thinking and similar principles
• Familiar with relevant (regional, vertical, etc.) data privacy, risk management, and compliance requirements